Benefits of the Service Management System

Demonstrate reliability and high quality of service;
Access to key markets, as many public-sector organisations mandate that their IT service providers are ISO 20000-compliant;
Assure clients that their service requirements will be fulfilled;
Enforce a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services and;
Leverage ITIL practices to optimise resources and processes;